If you have any questions about your order, encounter problems while ordering, or just prefer to order by email, please don’t hesitate to email us. 

| Booksellers and authors | Customers from the Netherlands | Customers from the USA and Canada | VAT (Dutch: BTW) | Returns |

Booksellers and authors

Booksellers and authors should always send us an email with their order, so we can give them the appropriate discount!

Customers from the Netherlands 

All our Dutch language books are also available on Bol, https://www.bol.com/nl/nl/.

Customers from the USA and Canada

Customers from the USA and Canada can buy our books from our Northern American distributor Casemate, https://www.casemateacademic.com. Although book prices may vary, this generally means speedier delivery, and lower shipping costs and/or import tax. But you can of course also order here with us.

VAT (Dutch: BTW)

Orders within the EU are charged with 9% value added tax (VAT, Dutch: BTW).

EU companies not based in the Netherlands will receive an invoice without VAT if they supply us with their international VAT number. EU private individuals will always receive an invoice including VAT.

Orders from outside the EU are not charged with VAT.

Returns

Please email us immediately if your order is damaged, and attach photographs of the damage. We will send you a new copy asap, and may ask you to return the damaged copy.