Below, you will find information about ordering, prices, discounts, VAT, payment, shipping, and returns.
Ways to order
We offer several ways for you to order:
– Use our Shopping Cart.
– Send an email with your order to firstname.lastname@example.org.
– Contact us by regular mail, fax, or telephone.
Before shipping your order, we will contact you about the total costs, including VAT and shipping, minus any discounts.
Private individuals who are ordering with us for the first time will be asked to pay in advance.
Prices and discounts
All our prices are in Euros.
Prices for Private Individuals
For some products, private individuals pay less than institutions. Individuals can apply for this special price during the registration process. In the field ‘Account Type’, select ‘Private Individual.
Resellers receive a discount of 20 percent. They can apply for a discount during the registration process. In the field ‘Account Type’, select ‘Reseller’.
Authors receive a discount of 40 percent.
Orders within the EU are charged with value added tax (VAT). EU companies not based in the Netherlands will receive an invoice without VAT if they supply us with their international VAT number.
We offer several ways for you to pay; see the document Payment of invoices (pdf file).
All international shipments are sent via TNT or GLS. Shipping within the Netherlands is via Post NL. Shipping rates are equal to these companies' standard rates.
Please inform us immediately if your order has been damaged. We will send you a new copy immediately, and ask you to return the damaged copy.