Shipping and Returns Shipping Unless requested otherwise, all international shipments are sent via surface mail (= Standard Shipping). All books are shipped from our central warehouse in Groningen, the Netherlands by TNT. Shipping costs are equal to TNT postal rates. In the book's detailed description you will find the weight of the book under "Format". If you add 170 grams for packaging material, and you will be able to estimate of the shipping costs. For 2007 the TNT postal rates are (in euros): Europe | Priority | Standard | Outside of Europe | Priority | Standard | 0 - 250
250 - 500
500 - 2 kg
2 - 3
3 - 4
4 - 5 | 4.10
5.70
11.00
12.00
12.95
16.00 | 3.25
4.25
8.00
9.65
11.30
13.80 | 0 - 250
250 - 500
500 - 2kg
2 - 3
3 - 4
4 - 5 | 7.00
11.-
21.50
23.90
24.85
27.30 | 4.70
8.00
13.50
14.60
17.40
19.85 |
Returns If a book you have ordered shows shipping damage or an evident defect upon receipt, we ask you to report it immediately. The item in question must be returned to us upon receipt.
For returns under any other conditions, you are required to notify us first (indicating invoice number), and to request authorization. |
